Terms and Conditions

These terms apply to every reservation made with Griffin Transportation Services Inc., whether booked through our website, by phone, or by email. Booking a vehicle, or using our service in any way, means you accept the terms below. We run 24 hours a day, 7 days a week, across Metro Vancouver and beyond. A reservation is never tied to a narrow set of business hours.

Billing and Payment

We accept Visa, Mastercard, and American Express. We are not able to accept debit cards.

Every trip includes an operations surcharge, itemized on your invoice. We itemize the following charges separately whenever they occur:

Parking
Ferry costs
Tolls
Cleaning fees
Cell phone charges
Holiday surcharge
Administration fee

A fee may apply for meals and overnight accommodation when a reservation requires a chauffeur to spend the night away from Vancouver. In addition, we add applicable taxes to every invoice. We bill each reservation once the trip is complete.

Published rates can change. The rate confirmed when you make your reservation is the rate that applies to your trip. We calculate rates in local currency and bill them in Canadian dollars at the exchange rate in effect on the day of billing. A currency fluctuation between booking and billing can affect the final invoice amount.

Rates and Minimums

We bill point-to-point trips within the Lower Mainland at a flat rate. All other reservations run at our hourly rate, calculated garage to garage from our Vancouver facility, with an hourly minimum.

For hourly reservations outside Vancouver, we bill a minimum of thirty minutes of drive time each way. This is in addition to the time a passenger spends in the vehicle. We round any fraction of an hour to the nearest 15-minute increment.

Trips between 12:00 am and 4:00 am carry an additional 25 percent charge. It covers the base fare, stop charges, and wait time, calculated garage to garage.

Wait Time and Stop Time

We bill point-to-point wait time in 15-minute increments once 15 minutes have passed after the scheduled collection time.

Wait time at collection works on a tiered grace period:

One hour at no charge after a commercial flight lands.
30 minutes for a private jet or charter.
15 minutes for every other collection.

Charges begin once that time runs out.

An on-route stop requested by a passenger runs at the vehicle’s hourly rate, in 15-minute increments, the same way as wait time.

Late Changes

We bill a change made within 6 hours of the scheduled collection time on an hourly basis. This charge runs from the original collection time to the time we drop you off.

Events and Multi-Vehicle Bookings

Events and reservations involving more than one vehicle require 72 hours’ notice. A deposit is due at the time of booking.

BC Ferries Crossings

Any trip that includes a BC Ferries crossing carries a $45 reservation fee. The fee secures your chauffeur’s place on a specific sailing, which is why it stays non-refundable. A cancellation or change made after booking the ferry reservation adds an additional charge.

Cancellation and No-Show Fees

For our sedans, SUVs, vans, and limousines, the cancellation charge depends on how much notice you give:

Within 6 hours of the scheduled collection time, a cancellation carries the full base fare.
Between 6 and 12 hours ahead, the charge drops to 50 percent of the base fare.
Beyond 12 hours’ notice, cancelling is free.

Specialty vehicles include the Mercedes, Executive Van, Executive Bus, Luxury Van, Luxury Bus, and Minibus. Cancelling one of these with less than 48 hours’ notice draws a full charge.

We bill a no show at the base fare plus any applicable wait time fee. If you are unable to locate your vehicle, please call before we mark the reservation as a no show.

Holiday Surcharges

A 25 percent holiday surcharge applies to the fare, stop charges, and wait time. A Federal or Provincial holiday in Canada, or a recognized holiday outside Canada, triggers this surcharge.

Vehicle Conduct

British Columbia law prohibits the consumption of alcohol and cigarettes in any Griffin Transportation vehicle. If you break this rule, the trip ends immediately.

Pets and Car Seats

We welcome pets on board when you let us know in advance, so we can assign a vehicle suited to the trip. We may add a cleaning fee afterward. Car seats for toddlers, boosters, and infants are each available on request for $30. Confirming the right fit for your child is up to you.

Liability and Responsibility

Griffin Transportation is not liable for circumstances beyond our control, including weather, road conditions, and vehicle breakdowns. We are not responsible for baggage, personal belongings, or any items left in the vehicle. Nor are we responsible for a missed connection caused by weather, a delay, or a cancellation of any kind.

Updates to This Page

We may update these terms as our policies change. The date at the top of this page shows when we last revised it.

Questions About These Terms

Direct questions about these terms, or about an existing reservation, to our dispatch team at (877)-369-5466 or by email at info@griffintransportation.com.